Terms of service

Last updated: 07 June 2026

These Terms of Service (“Terms”) govern your use of the PawLuvera website, products, and services (collectively, the “Services”). By accessing or purchasing from PawLuvera, you agree to these Terms. If you do not agree, you must discontinue use of our Services.

1. About PawLuvera

PawLuvera (“we”, “us”, “our”) is a UK‑based brand providing luxury dog products designed for quality, durability, and modern homes. These Terms apply to all visitors, customers, and users of our website and Services.

2. Eligibility

By using our Services, you confirm that:

You are at least 18 years old
You are legally capable of entering into binding contracts
You will use our Services in compliance with these Terms

3. Product Information

We aim to display product details, colours, and materials as accurately as possible. However:

Colours may vary slightly due to screen settings
Product availability is not guaranteed
We reserve the right to modify or discontinue products at any time

For more details, see Return Policy.

4. Orders & Payments

When you place an order, you agree that:

All information provided is accurate and complete
You are authorised to use the payment method provided
Orders may be cancelled or refused if fraud or misuse is suspected

Prices are listed in GBP (£) and may change without notice.

5. Shipping & Delivery

Estimated delivery times are provided at checkout. These are estimates only and may vary due to courier delays or external factors.

We are not responsible for:

Delays caused by shipping carriers
Incorrect delivery information provided by the customer
Customs fees or import duties (for international orders)

6. Returns & Refunds

Returns are accepted in accordance with our official Return Policy. Items must be unused, in original condition, and returned within the stated timeframe.

7. Intellectual Property

All content on the PawLuvera website—including logos, product designs, images, text, and branding—is the exclusive property of PawLuvera and protected by copyright and trademark laws.

You may not:

Copy, reproduce, or distribute our content
Use our branding without written permission
Create derivative works based on our products or designs

8. User Conduct

You agree not to:

Use the website for unlawful purposes
Attempt to gain unauthorised access to our systems
Interfere with website functionality or security

9. Limitation of Liability

To the fullest extent permitted by law, PawLuvera is not liable for:

Any indirect, incidental, or consequential damages
Losses arising from misuse of our products
Delays, interruptions, or errors in website performance

Your use of our products is at your own discretion and risk.

10. Warranty Disclaimer

All products are provided “as is” and “as available.” We do not guarantee:

That the website will be uninterrupted or error‑free
That product descriptions will be free from minor variations
That results from using our products will meet your expectations

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our Services, you consent to the collection and use of your data as described.